Returns & exchanges

If an order arrives damaged, wrong or incomplete, tell us within three days and we will put it right.

What we cover

• Items that arrive faulty or damaged.

• A product that is not the one you ordered.

• An order that arrives incomplete.

That is the whole list. We cannot take something back because a shade read differently in daylight or because you changed your mind — though none of this affects your rights where a product is genuinely faulty.

Tell us within three days

Report it within three days of delivery, with your order number and photographs showing the problem: the item itself, and the packaging it arrived in if it was damaged on the way. Take them before anything is thrown away — the photographs are what let us settle it with the courier.

Send it through the contact form and we will pick it up from there.

What happens next

We look at the photographs and come back to you within one working day. Where the claim stands we replace the item or refund you — for cash-on-delivery orders, by bank transfer.